• P&P is a flat rate of £1.99 on orders under £30. Over £30 P&P is Free.
• For European or International orders please contact us prior to placing your order for shipping costs.
• Cre8tive Online aims to arrange shipment of all in stock items within
48 hours of receiving your order. Whilst we endeavour to keep the online store
as up-to-date as possible, there may be items that are out of stock when we
receive your order. Your order may be delayed if items are not in stock. Some
items may be unavailable and Cre8tive Online may not be able to supply dates
our suppliers may get an item in stock.
• If part of your order depends upon the availability of one or more other
items, please advise us of this.
• We will contact you for advice should availability be a problem. In
the worst case scenario please allow 28 days for delivery if you receive no
communication from Cre8tive Online.
• The period stated within which you will receive your order is approximate.
Goods will be sent to the address given by you in your order. Please note that
your goods may be sent to you in instalments.
• Title to any product ordered will pass to you once Cre8tive Online has
received payment in full for that product. Risk in any product ordered will
pass upon delivery to you.
• For Christmas Deliveries, we recommend that you order by the 10th December.
We will endeavour to dispatch all 'In stock' orders within 24 hours, however
we cannot guarantee delivery on or before the 24th December.
• You may withdraw from the contract at any time but no later than 7 working
days after the day after you receive the product by:
a) sending the notice of cancellation by email to firstname.lastname@example.org
ensuring that you quote your name, address and order reference number;
b) where you have already received the goods, returning the goods to cre8tiveonline
unopened together with the original invoice. Cre8tive Online will refund you
the purchase price of the goods.
• Once Cre8tive Online receive the goods in the condition that they were
in when delivered to you, any sum debited to Cre8tive Online from your card
in relation to your order will be re-credited to that card account as soon as
possible and in any event within 30 days.
• You will be liable for any charges incurred in returning the goods
to Cre8tive Online. Cre8tive Online reserves the right to make a 15% restocking
charge for any goods which are not returned in mint condition or to refuse to
accept such goods, at its sole discretion.
• In the unlikely event that you receive goods which were not what you
ordered or which are damaged or defective, or are of a different quantity to
that stated on your order form, Cre8tive Online shall, at its own option, make
good any shortage or non-delivery, replace or repair any damaged or defective
goods, or refund to you the amount you paid for the goods in question PROVIDED
THAT you notify Cre8tive Online of the problem in writing within 10 working
days of delivery of the goods.